Not Happy... The instructions and feedback messages would have to be a bit more friendly. There was no way of knowing if the order had been sent or received by you. Because of that I re-ordered and should not have. The picture arrived with the mounting hook on the wrong end. If I use the mounting hook then the picture is upside down.
Other than that the framing and photo is very good.
Rene Mathieu, Edmonton | Thank you so much for the exceptional service we received regarding our recent order. I do not often send a thank-you letter to an online service provider, but our experience with KeenART Media truly deserves recognition.
Your willingness to gel embellish our print without requiring a series of paperwork was a breath of fresh air. The final product was stunning and looks great on our wall (see attachments). This being our first venture with KeenART Media, we were eager to know the outcome before committing to a custom frame. The result looks great.
Your team's professionalism and efficiency in addressing our concerns about the missing gel embellishment were terrific. Your swift action to correct the oversight showed your commitment to customer satisfaction and quality. My family and I appreciate how KeenART Media operated with high integrity and a solid commitment to delivering exceptional service.
It is clear that KeenART Media values its customers and takes pride in its quality. We are grateful for your excellent service and support and are excited to continue our relationship with your company.
Ebi, | super fast turnaround-time Oh my...thank you very much for doing that! I've tracked and it appears to be scheduled to arrive on Tuesday. Again...I thank you very much for going above and beyond ike you have. I love it and it's rare :o)
Cant wait to see the finished product! Have a great weekend!
Tesna, | TRUE COLORS Thanks a lot for a job well done.....user friendly website, good prices, fast & efficient service. The colours in the Giclee I ordered are true to the original, and the framing is good quality. Thanks again.
Anne Philpot, Marmora, Ontario |